My Experience with PureVPN's Refund Policy and Process
In order to have a decent reputation in online business, customer satisfaction and support is the key. A very important part of this is the refund policy and process. All online businesses and services providers do offer refund policies. But what matters is that how easy and hassle free the process is and whether the policy is clear for the users to easily understand.
This is something which helps users distinguish between the reputable and trust worthy services from the bad, money focused ones. So, today I am going to share my experience of getting a refund with one of the reputable services, i.e. PureVPN, using their refund policy.
Brief Background
I have been using PureVPN for more than three years, but girlfriend did not know about it. This is what usually happens in the distant relationships. Anyways, she bought two PureVPN accounts, one for me, using her credit card and email address. However, I already have my own premium account of PureVPN. The only option left for me was to go for a refund.
PureVPN’s Refund Policy
Before I went to the chat with their support agents, which have always been very helpful to me, I decided to go through their refund policy. I knew that they have a 31 day money back guarantee, but I also knew that there are some conditions to it as well.
PureVPN’s refund policy is one of most clear ones I have read. It clearly stated that I can request a refund, and my girlfriend used her Credit Card, so it was not a non-refundable payment option. It was also stated that I need to send an email to “[email protected] stating your VPN username and the reason for filing a refund”. So, I wrote an email and sent it to the mentioned addressed.
The Refund Process
Right after sending the email, I acted a little desperate and went on the chat with one of PureVPN’s customer support agents. She listened to me and checked the details about my issue. Then she asked me if I would like to get my current account extended instead of the refund.
My account already had two more years at that time, so I was not willing. My girlfriend also had enough validity on her newly bought account. So, I requested to get a refund. After that, I did not have to go to them one more time. A few hours later, I received an email about the approval of my refund request. In 15 business days, the amount was back in my girlfriend’s account.
Final Thoughts
PureVPN’s refund policy is very clear, strong and user friendly. Their conditions are easy to understand and clearly stated, according to which it was really very easy to genuinely get a refund. Additionally, the process was so smooth and hassle free that I started loving the brand and the service even more. I have always praised the customer support of PureVPN, but this is really appreciable because they value users more than the money.
This is something which helps users distinguish between the reputable and trust worthy services from the bad, money focused ones. So, today I am going to share my experience of getting a refund with one of the reputable services, i.e. PureVPN, using their refund policy.
Brief Background
I have been using PureVPN for more than three years, but girlfriend did not know about it. This is what usually happens in the distant relationships. Anyways, she bought two PureVPN accounts, one for me, using her credit card and email address. However, I already have my own premium account of PureVPN. The only option left for me was to go for a refund.
PureVPN’s Refund Policy
Before I went to the chat with their support agents, which have always been very helpful to me, I decided to go through their refund policy. I knew that they have a 31 day money back guarantee, but I also knew that there are some conditions to it as well.
PureVPN’s refund policy is one of most clear ones I have read. It clearly stated that I can request a refund, and my girlfriend used her Credit Card, so it was not a non-refundable payment option. It was also stated that I need to send an email to “[email protected] stating your VPN username and the reason for filing a refund”. So, I wrote an email and sent it to the mentioned addressed.
The Refund Process
Right after sending the email, I acted a little desperate and went on the chat with one of PureVPN’s customer support agents. She listened to me and checked the details about my issue. Then she asked me if I would like to get my current account extended instead of the refund.
My account already had two more years at that time, so I was not willing. My girlfriend also had enough validity on her newly bought account. So, I requested to get a refund. After that, I did not have to go to them one more time. A few hours later, I received an email about the approval of my refund request. In 15 business days, the amount was back in my girlfriend’s account.
Final Thoughts
PureVPN’s refund policy is very clear, strong and user friendly. Their conditions are easy to understand and clearly stated, according to which it was really very easy to genuinely get a refund. Additionally, the process was so smooth and hassle free that I started loving the brand and the service even more. I have always praised the customer support of PureVPN, but this is really appreciable because they value users more than the money.